Pre-order the current available box without subscribing. You can always come back later to sign up for a subscription.
You’ll be set up to be renewed once a quarter for your subscription. Plans automatically renew until cancelled.
You’ll be set up for a year of boxes, starting with the current box. Plans automatically renew until cancelled. Annual plans offer the greatest savings!
Pre-order the current available box without subscribing. You can always come back later to sign up for a subscription.
You’ll be set up to be renewed twice per year at the cost of one box each time. Plans automatically renew until cancelled.
You’ll be set up for a year of boxes, starting with the current box. Plans automatically renew until cancelled. Annual plans offer the greatest savings!
CultureFly Refund Policy
Last updated: November 12, 2026
Something not right with your order? Here's how we'll sort it out.
Damaged, missing or wrong items
Please check your order when it arrives. If something is damaged, missing or not what you ordered, send us a message through our contact form (https://culturefly.com/pages/support) within 30 days of receiving it. Include your order number and photos or videos of the item and its packaging.
If we need the item back, we'll send you the return address and instructions. Otherwise, there's no need to send anything back.
We can't replace or refund items that have been used, washed or altered.
Returns and exchanges
We don't accept returns or exchanges for a change of mind, and we don't offer exchanges for sizing. If we sent you a different size from the one you ordered, send us a photo of the size tag and we'll send you a $15 gift card. Keep the item, it's yours!
Subscription boxes
Our subscription boxes are mystery boxes, so we can't offer returns, refunds or credits if you don't love what's inside. If anything arrives damaged or wrong, the section above applies. You can cancel your subscription at any time from your account.
Bought from another store?
If you bought a CultureFly product from another retailer, please contact that retailer, as they'll handle it for you.
Refund timing
Refunds go back to your original payment method. Bank card refunds take 7–10 business days to appear, and PayPal refunds take 5–7 business days. Shipping costs aren't refunded unless your whole order was affected.
Questions? Send us a message through our contact form: https://culturefly.com/pages/support
