What countries do you ship to?
We ship to all 50 US states, plus the countries you’ll see at checkout, including Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and the UK. If your country isn’t offered at checkout, we can’t ship there right now.
How much does shipping cost?
It depends on the weight and size of your order. You’ll see the exact cost at checkout, before you pay.
Will I have to pay customs or import fees?
Outside the US, your country may charge customs duties, taxes or fees when your order arrives. These aren’t included in our prices or shipping, and they’re paid to the carrier. In the EU, parcels from outside the EU now have a €3 customs duty for each item type on orders worth €150 or less, and a €2 EU handling fee for each item type, on top of VAT.
If customs charges aren’t paid, or a parcel is refused at customs, the carrier may return or dispose of it, and we can’t offer a refund, replacement or store credit.
How long will it take for my order to arrive?
Orders are processed within 5–7 business days. Once your order ships:
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In the US: 3–7 business days with FedEx or USPS
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Outside the US: 5–10 business days, plus any time it spends in customs
You’ll get a tracking email as soon as it’s on its way.
Why does tracking say my order is from New York?
Our products ship from our warehouse in California, but our return address is our home office in New York City. That way, if an order is ever returned to sender, it comes back to us and we can get it to its rightful home!
My tracking hasn’t moved in a while. What should I do?
Tracking can pause for a few days, so keep an eye on it. If it says “Pending” or hasn’t updated for 10 business days, send us a message through our contact form and we’ll take a closer look.
For our full shipping policy, see Shipping Policy.