WHAT COUNTRIES DO YOU SHIP TO?
We ship to all 50 States in the U.S, plus the following countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and the UK.
HOW OFTEN WILL I RECEIVE MY FRIENDS BOX?
The Friends Box is a subscription service. You will receive a new mystery box seasonally.
WHEN WILL MY FRIENDS BOX SHIP?
The Friends Box ships on a quarterly schedule, every 3-4 months.
***Please refer to the Important Dates chart in the FAQ for more information.***
HOW MUCH DOES SHIPPING COST?
Our boxes will ship anywhere in the Contiguous United States for a flat rate of $10.00.
Shipping to Non-contiguous US territories will ship at a flat fee of $15.00.
International customers are required to pay any relevant duties, customs, or taxes associated with their country. International shipping rates are as follows:
- Australia $30.00
- Belgium $25.00
- Canada $20.00
- Croatia $30.00
- Denmark $25.00
- Estonia $30.00
- Finland $30.00
- France $25.00
- Germany $25.00
- Gibraltar $30.00
- Hungary $30.00
- Israel $25.00
- Ireland $25.00
- Italy $25.00
- Japan $30.00
- Latvia $30.00
- Lithuania $30.00
- Luxembourg $30.00
- Malaysia $30.00
- Malta $30.00
- Netherlands $25.00
- New Zealand $30.00
- Portugal $25.00
- Singapore $25.00
- Spain $25.00
- Sweden $25.00
- Switzerland $25.00
- UK $25.00
WHY ARE INTERNATIONAL SHIPPING FEES MORE THAN DOMESTIC?
International shipping fees vary from country to country. Each international box is shipped with Priority Express International Shipping and is fully insured and trackable.
ONCE MY BOX SHIPS, HOW LONG WILL IT TAKE TO ARRIVE?
If you are a subscriber located in the USA, you will receive a shipping notification when your box is dispatched via Fedex or USPS along with a tracking number. At that point, your box will arrive within 3 to 7 business days.
If you are an international subscriber (outside the USA), you will receive a shipping notification when your box is dispatched via the post office along with a tracking number. At that point, your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.
Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.
WHY DOES TRACKING SEEM TO BE TAKING LONGER THAN IT SHOULD?
The boxes actually ship from California even though our return address is listed as New York City – where our home office is. We do that in the event your box is marked ‘return to sender,’ it comes back to our office and we can get it to its rightful home! Our boxes ship out of our main warehouse in California.
WHAT IS THE DIFFERENCE BETWEEN UNFULFILLED AND FULFILLED?
If your subscription says Unfulfilled on your account, this means that your order is all set, but it has not started shipping yet. When it changes to Fulfilled, you should receive your tracking information via email.
I RECEIVED MY TRACKING LINK, BUT IT HASN'T MOVED IN A WHILE. WHAT SHOULD I DO?
We ask that you do keep an eye on your tracking, as it may update as soon as possible.
However, if your tracking link says "Pending" or your delivery date has not updated in over 10 business days, please reach out to our customer service at firstname.lastname@example.org so they can take a closer look.