SHIPPING PRICE UPDATES
Due to carrier rate increases, beginning with the Spring 2023 subscription box season (2/22/2023), shipping prices will increase moving forward for the following boxes:
Friends Box, Supernatural Box, Cubscription by Build-A-Bear, and Cat Kit by Pusheen Box:
US domestic shipping prices will increase by $1.00. Alaska, Hawaii, Puerto Rico, and other noncontiguous US territories will increase by $6.00.
US domestic shipping prices will increase by $2.00. Alaska, Hawaii, Puerto Rico, and other noncontiguous US territories will increase by $7.00.
International shipping prices* (outside of the US) will increase for the following countries:
Australia - Increase $5.00
Finland - Increase $5.00
New Zealand - Increase $5.00
Japan - Increase $5.00
*Prices are USD
WHAT COUNTRIES DO YOU SHIP TO?
We ship to all 50 States in the U.S, plus the following Countries: Australia, Argentina, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Peru, Philippines, Portugal, Singapore, Spain, Sweden, Switzerland and the UK.
HOW MUCH DOES SHIPPING COST?
Shipping cost varies by weight and size of each product.
International customers are required to pay any relevant duties, customs, or taxes associated with their country. You will see international shipping prices at check-out.
WHY IS THE INTERNATIONAL SHIPPING FEE MORE THAN DOMESTIC?
Each international box is shipped with Priority Express International Shipping and is fully insured and trackable.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
If you are located in the USA, you will receive a shipping notification when your order is dispatched via Fedex or USPS along with a tracking number. At that point, your order will arrive within 3 to 7 business days.
If you are an international customer (outside the USA), you will receive a shipping notification when your order is dispatched via the post office along with a tracking number. At that point, your order will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.
WHY DOES TRACKING SEEM TO BE TAKING LONGER THAN IT SHOULD?
Our products actually ship from California even though our return address is listed as New York City – where our home office is. We do that in the event your order is marked ‘return to sender,’ it comes back to our office and we can get it to its rightful home! Our boxes ship out of our main warehouse in California.
I RECEIVED MY TRACKING LINK, BUT IT HASN'T MOVED IN A WHILE. WHAT SHOULD I DO?
We ask that you do keep an eye on your tracking, as it may update as soon as possible.
However, if your tracking link says "Pending" or your delivery date has not updated in over 10 business days, please reach out to our customer service at email@example.com so they can take a closer look.