Game of Thrones Box FAQs

General Questions

What's inside the Game of Thrones Box?

You'll be getting completely exclusive, premium Game Of Thrones collectibles and apparel that you can't find anywhere else! We won't spoil it all for you, but just know you're in for some awesome stuff! No sellsword or mercenary will be able to hunt these out for you.

Who are we?

The Game of Thrones Box is brought to you by CultureFly, an official licensee of Game of Thrones and HBO.

Can’t I just buy these items in stores?

You could scour every inch of the Seven Kingdoms and you would not be able to find these fantastic goods anywhere else. They are all-exclusive, premium items made specifically by us for theses boxes! If you want them you'll have to subscribe!

How often will I receive The Game of Thrones Box?

The Game of Thrones Box is a subscription service. You will receive a new mystery box seasonally.

When will the Game of Thrones Box ship?

Spring box: Ships March

Summer box: Ships June

Fall box: Ships September

Winter box: Ships December

Can I give the Game of Thrones Box as a gift?

Yes. You can gift a subscription by creating a new account with a new user name and password for the recipient.

What countries do we ship to?

Monsters come from all over the world. Don't worry, we can help! We ship to all 50 States in the U.S, plus the following Countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland and the UK.

How much does shipping cost?

Our boxes will ship anywhere in the USA for a flat rate of $7.

International Customers are required to pay any relevant duties, customs, or taxes associated with their Country. International shipping rates are as follows:

      • Australia $25.00
      • Belguim $25.00
      • Canada $20.00
      • Croatia $30.00
      • Denmark $25.00
      • Estonia $30.00
      • Finland $25.00
      • France $25.00
      • Germany $25.00
      • Gibraltar $30.00
      • Hungary $30.00
      • Ireland $25.00
      • Italy $25.00
      • Latvia $30.00
      • Lithuania $30.00
      • Luxembourg $30.00
      • Malta $30.00
      • Netherlands $25.00
      • New Zealand $25.00
      • Portugal $25.00
      • Spain $25.00
      • Sweden $25.00
      • Switzerland $25.00
      • UK $25.00

Why are International shipping fees more than Domestic?

International shipping fees vary from country to country. Each international box is shipped with Priority Express International Shipping and is fully insured and trackable.

Once my box ships, how long will it take to arrive?

If you are a subscriber located in the USA, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 1 to 5 business days. Please be aware that international packages may be delayed by customs and that you are responsible for any associated import fees.

Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship

Why are we asking for your shirt size?

Some boxes will contain apparel, so to ensure your box is delivered quicker than a speeding bullet we ask you for your size at sign up!

What is the difference between the Quarterly and Annual plans?

We offer two different plans to make it easier for you to get your World’s Finest goodies. Both plans are set to auto-renew, so you never never miss a box.

Quarterly Plan = costs $49.99 plus shipping, you will be billed a month before your box ships.

Annual Plan = costs $44.99 per box plus shipping, you will be billed for all 4 boxes at signup.  

If you choose to sign up for the Annual Plan, you’ll save $5.00 per box! That's a savings of $20 a year!  

If I subscribed to the Quarterly or Annual Plan, do I automatically get renewed?

Yes, you will automatically be renewed for the original plan you purchased.

When will I be billed for a recurring subscription? **Please note, you will be charged in full on initial signup**

At signup, you will be charged $49.99 plus shipping for the Quarterly plan and $179.96 plus shipping for the Annual plan. Both plans are set to auto-renew once your initial plan has ended. Please refer to the chart below for billing dates.

Winter box: Billed on November 15th

Spring box: Billed on March 15th

Summer box: Billed on June 15th

Fall box: Billed on September 15th

What currency will I be charged in?

All orders on culturefly.com are processed in U.S. dollars.

What payments do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

How do I update my payment information?

In order to change your Credit Card info, Log into your account, click Manage Subscriptions> then Billing Information >  click on Edit Card.

How do I cancel my subscription?

We’re sorry to see you go! If you have to cancel your subscription click on the My Account Icon >  click on Manage Subscriptions > click Cancel > Select your Reason > hit Cancel Subscription.

Quarterly Plans can be canceled between seasons, as long as your next box hasn’t shipped.

Annual Plans can be canceled after your 4th box has shipped.

Account Questions

How do I change my t-shirt size?

To change your shirt size, log in, click on My Account > then Manage Subscriptions> select Edit on your current subscription> click Change Product Size. Please make sure to make your changes before the following dates to ensure your order is perfect!

Winter box: November 15th

Spring box: February 15th

Summer box: May 15th

Fall box: August 15th

How do I change my shipping address?

To update your billing and shipping address, log in, click on  My Account Icon >  click on Manage Subscriptions> Select Edit on your current subscription and you will be able to update your billing and shipping addresses.

To avoid having your package lost, please make your updates before the following dates.

Spring box: February 15th

Summer box: May 15th

Fall box: August 15th

Winter box: November 15th

Exchanges and Returns

An item was broken or damaged in my Game of Thrones Box. What should I do?

Any damages, refunds or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.

We do not offer refunds or replacements for items that have been used, washed or tampered with.

As a mystery style subscription, we do not offer returns, refunds or credits for the dissatisfaction of subscription contents.

You may reach out to customer support with photos documenting the damage in a photo or video in an email with the full name and email associated with the account.

We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.

Please do take note that waiting for a replacement can take up to 8 weeks.

Send an email with a picture of the damaged item to: contact@culturefly.com

If, for any reason, a full return of the box is approved, the box will need to be returned to us unopened and in the original shrink-wrap.

My Shipping box has a dent?

We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.

I received the wrong shirt size. What should I do?

As long as you're not turning into a white walker, our team should be able to help! If you received the wrong size in your box please send an email to: contact@culturefly.com and we'll do everything we can to fix your hairy situation!