Customer Service Representative

Do you have a passion for pop culture? Do you binge watch the latest Netflix series in one sitting? Are your bookcases filled with collectible vinyl figures? Then CultureFly might be the place for you! Come join the swarm! CultureFly is a growing licensed accessory company that specializes in direct-to-customer pop culture subscription boxes. We are also growing significantly in the retail market, with our retail pop culture boxes now in Walmart, Target, Game Stop & more!

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

 

Primary Responsibilities

  • Resolve customer complaints via email or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Place or cancel orders
  • Answer questions about terms of sale.
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product returns
  • Attempt to persuade customer to reconsider cancellation
  • Utilize computer technology to handle high ticket volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals.

 

 

Job Type: Full-time

This role is based in New York, New York and is not a remote position.

 

CultureFly is a growing licensed accessory company that specializes in direct-to-customer pop culture subscription boxes. We are also growing significantly in the retail market, with our retail pop culture boxes now in Walmart, Target, Game Stop & more! 

Please e-mail careers@culturefly.com your resume for consideration.

 

BACK TO CAREERS